Terms & Conditions
These are the terms and conditions of sale of the Online Store of Autolok Security ("Autolok") to which all-online purchases from Autolok are subject. If you've got questions about the site or your order, you should find the answers here.
- Price Information.
The prices shown are only applicable to purchases made via the Autolok Security web site. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online and include VAT where applicable. In the unlikely event of an administrative typographical or other error resulting in an incorrect price being displayed and your order therefore including one or more item at an incorrect price, we reserve the right to cancel that contract. In these circumstances, neither you nor we will be bound to continue with that contract by you to purchase the goods included in that order, and you will be asked by us to email us to confirm whether or not you wish to proceed with your order including all goods correctly priced. There will be no contract in place unless and until you do email us to confirm that you wish to proceed. Autolok's VAT number is GB982 726090.
- Ordering Goods
Simply browse our web site and select the items you require, you then have three choices:
a) Buy immediately online and pay using your debit or credit card via Paypal;
b) Telephone our order line and pay by debit or credit card; or
c) Send your order by post and pay by cheque or postal order.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. [Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us]
We accept the following methods of payment:
Most major credit or debit cards.
Payment will be debited to your account before the despatch of your purchased goods.
- Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Autolok will validate the names, addresses and other information supplied during the order process with the card issuer. We may need to contact you again to verify details before we are able to dispatch your order or we may be unable to accept your order.
- Credit Card Misuse
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
- Delivery of Goods
We can deliver to addresses within the United Kingdom and the price includes delivery costs except for deliveries to non-mainland UK addresses and also certain remote UK mainland addresses and locations including the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands. There may be an additional delivery charge and slightly longer delivery time to those addresses and locations. Please contact us for more details.
Goods can be delivered either to your home address or to any specified alternative address or to your work (subject to the possibility of additional delivery charges as referred to in the previous paragraph, in respect of non UK mainland and remote addresses and locations), but we will have fulfilled our delivery obligations to you if we arrange delivery to the delivery address provided by you in your online order (or if no specific delivery address is given to us, by delivery to your own address as provided to us).
Your order will be delivered either by Royal Mail Recorded Delivery or by Courier. A signature is required for all Royal Mail Recorded Delivery and Courier deliveries.
6a) UK Delivery Charges
Except for addresses and locations listed above, all deliveries to mainland UK are free of charge. PLEASE CONTACT US FOR MORE INFORMATION ON THE DELIVERY CHARGES FOR NON-UK DESTINATIONS.
6b) UK Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.
From the receipt of payment for your order we will endeavour to deliver your chosen items to you within 2 working days providing the goods are in stock. Deliveries to non-Mainland or remote locations may take longer.
Risk in the goods will pass to you on delivery.
Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
- After-sales Service and Guarantees
All products are sold with a minimum of 12 months' manufacturer's guarantee that the goods supplied are fit for purpose and not faulty. For the avoidance of doubt the guarantee will not apply to any goods that have been improperly used, abused, used otherwise than in accordance with instructions provided or damaged in any other way after delivery. You must notify us as soon as you have any reason to suspect a claim may arise under the guarantee
- Restrictions on Ordering and Delivery
We can only accept orders from holders of credit or debit cards registered at UK addresses.
We can deliver to most addresses in the U.K. However we will not accept delivery addresses outside the UK unless otherwise agreed. Please telephone 0161 624 8171 for non-UK destinations. If we can supply to an address outside the UK we will agree delivery costs and charges and anticipated despatch and delivery dates with you.
Please note that you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase
- Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at email@example.com, telephone us on 0161 624 8171 or write to: Customer Service, Autolok Security , Park lane, Royton, Oldham OL2 6PU and we will do everything we can to help you.
- Cancellation of Contract by you and Unwanted Goods
If you decide that you do not want any item which we have delivered or which you have ordered then, provided that you notify us in writing of such cancellation and that any such item is returned to us by you (see below as to methods of returning goods) in its original and unused condition (including in its original packaging), along with delivery note (as proof of purchase) within 28 days of delivery, we will exchange it or offer a refund. When returning any goods:
10a) By Post. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post.
10b) By Courier. If you would like us to uplift an unwanted item we can arrange this via a courier at a collection cost of £6.00 this charge will be deducted from the refund we will issue; and
10c) Once you have notified us that you are cancelling your contract in respect of such goods, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- Faulty Goods and Liability
If you purchase a product from us which is found to be faulty we will at your option supply a replacement product, OR arrange for a repair OR give you a refund of the purchase price, provided that you notify us in writing within 10 working days of delivery of the goods in question. Please return the item with delivery note or other proof of purchase and upon receipt of the product we will examine it. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days. In relation to returning any such goods to us:
11a) By post. You are advised to return a certificate of posting (available from all Post Offices at no charge) when returning items by post. If the item is faulty we will re-imburse you the postage costs.
11b) By Courier. We can arrange collection by courier, which would be free of charge if the item is faulty or is the incorrect item
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2(c) above
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Autolok Security , Park Lane, Royton, Oldham, OL2 6PU and all notices from us to you will be displayed on our website from to time.
- Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected
DBY Limited trading as Autolok Security collects personal information when you register with us or place an order for products. We will use this information to deliver the products requested, maintain guarantee records, and, if you agree, send you marketing information.
DBY Limited will not share your information for marketing purposes with other companies.
We will destroy your financial information when we have processed your order.
- Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act
- Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us
- Entire Agreement
If you have any queries regarding the above please call 0161 624 8171 or write to Autolok Security , Park lane, Royton, Oldham OL2 6PU.