are the terms and conditions of sale of the Online Store of Autolok
Security ("Autolok") to which all-online purchases from
Autolok are subject. If you've got questions about the site or your
order, you should find the answers here...
1. Price Information.
The prices shown are only applicable to purchases made via the
Autolok Security web site. Special Offers and promotions advertised
in the press or other media may be excluded unless specifically
advertised as available online. All prices are correct at time
of display online and include VAT where applicable. In the unlikely
event of an administrative typographical or other error resulting
in an incorrect price being displayed and your order therefore
including one or more item at an incorrect price, we reserve the
right to cancel that contract. In these circumstances, neither
you nor we will be bound to continue with that contract by you
to purchase the goods included in that order, and you will be
asked by us to email us to confirm whether or not you wish to
proceed with your order including all goods correctly priced.
There will be no contract in place unless and until you do email
us to confirm that you wish to proceed. Autolok's VAT number is
Simply browse our web site and select the items you require, you
then have three choices:
a) Buy immediately online and pay using your debit or credit card
b) Telephone our order line and pay by debit or credit card; or
c) Send your order by post and pay by cheque or postal order.
We must receive payment of the whole of the price for the goods
that you order before your order can be accepted. [Once payment
has been received by us we will confirm that your order has been
accepted by sending an email to you at the email address you provide
in your order form. Our acceptance of your order brings into existence
a legally binding contract between us]
We accept the following methods of payment:
Most major credit or debit cards.
will be debited to your account before the despatch of your purchased
All credit and charge card holders are subject to validation checks
and authorisation by the card issuer. If the issuer of your payment
card refuses to authorise payment to us, we will not be liable
for any delay or non-delivery.
addition, in the interests of preventing fraudulent use of credit,
debit and charge cards, Autolok will validate the names, addresses
and other information supplied during the order process with the
card issuer. We may need to contact you again to verify details
before we are able to dispatch your order or we may be unable
to accept your order.
Credit Card Misuse
The majority of card issuers cover all the charges that may result
from unauthorised use of your credit card or debit cards, but
some may limit your liability to £50. If you believe your
credit or debit card has been subject to unauthorised use you
should contact your card issuer without delay.
We can deliver to addresses within the United Kingdom and the
price includes delivery costs except for deliveries to non-mainland
UK addresses and also certain remote UK mainland addresses and
locations including the Scottish Isles, Isle of Man, Isle of Wight,
Northern Ireland, Scottish Highlands, Channel Islands. There may
be an additional delivery charge and slightly longer delivery
time to those addresses and locations. Please contact us for more
can be delivered either to your home address or to any specified
alternative address or to your work (subject to the possibility
of additional delivery charges as referred to in the previous
paragraph, in respect of non UK mainland and remote addresses
and locations), but we will have fulfilled our delivery obligations
to you if we arrange delivery to the delivery address provided
by you in your online order (or if no specific delivery address
is given to us, by delivery to your own address as provided to
order will be delivered either by Royal Mail Recorded Delivery
or by Courier. A signature is required for all Royal Mail Recorded
Delivery and Courier deliveries.
UK Delivery Charges
Except for addresses and locations listed above, all deliveries
to mainland UK are free of charge. PLEASE CONTACT US FOR MORE
INFORMATION ON THE DELIVERY CHARGES FOR NON-UK DESTINATIONS.
6b) UK Delivery Times
Delivery times are calculated in working days - i.e. Monday to
Friday inclusive (working days do not include weekends or National
Bank Holidays). In case of Bank Holidays please allow an extra
2 working days.
the receipt of payment for your order we will endeavour to deliver
your chosen items to you within 2 working days providing the goods
are in stock. Deliveries to non-Mainland or remote locations may
in the goods will pass to you on delivery.
delivered by courier should arrive between 9am and 5pm, Monday
to Friday. All deliveries must be signed for. If you are out when
the courier arrives the Courier will leave a card with the contact
number for you to call to arrange a suitable time for redelivery
or for you to collect the goods from the local depot.
We do everything we can to meet the delivery time specified in
this section, however occasionally delivery times may be affected
by factors beyond our control and cannot be guaranteed. We will
inform you if we become aware of an unexpected delay.
After-sales Service and Guarantees
All products are sold with a minimum of 12 months' manufacturer's
guarantee that the goods supplied are fit for purpose and not
faulty. For the avoidance of doubt the guarantee will not apply
to any goods that have been improperly used, abused, used otherwise
than in accordance with instructions provided or damaged in any
other way after delivery. You must notify us as soon as you have
any reason to suspect a claim may arise under the guarantee
Restrictions on Ordering and Delivery
We can only accept orders from holders of credit or debit cards
registered at UK addresses.
We can deliver to most addresses in the U.K. However we will not
accept delivery addresses outside the UK unless otherwise agreed.
Please telephone 0161 624 8171 for non-UK destinations. If we can
supply to an address outside the UK we will agree delivery costs
and charges and anticipated despatch and delivery dates with you.
note that you must observe and comply with all applicable regulations
and legislation, including obtaining all necessary customs, import
or other permits to purchase goods from our site. The importation
or exportation of certain of our goods to you may be prohibited
by certain national laws. We make no representation and accept
no liability in respect of the export or import of the goods you
Complaints and Queries
If you are not happy with any aspect of our online service or if
you have any queries or comments relating to an order placed online,
please either e-mail us at email@example.com, telephone us on
0161 624 8171 or write to: Customer Service, Autolok Security ,
Park lane, Royton, Oldham OL2 6PU and we will do everything we can
to help you.
of Contract by you and Unwanted Goods
If you decide that you do not want any item which we have delivered
or which you have ordered then, provided that you notify us in
writing of such cancellation and that any such item is returned
to us by you (see below as to methods of returning goods) in its
original and unused condition (including in its original packaging),
along with delivery note (as proof of purchase) within 28 days
of delivery, we will exchange it or offer a refund. When returning
By Post. You are advised to obtain a certificate of posting (available
from all Post Offices at no charge) when returning items by post.
By Courier. If you would like us to uplift an unwanted item we
can arrange this via a courier at a collection cost of £6.00
this charge will be deducted from the refund we will issue; and
Once you have notified us that you are cancelling your contract
in respect of such goods, any sum debited to us from your credit
card will be re-credited to your account as soon as possible and
in any event within 30 days of your order PROVIDED THAT the goods
in question are returned by you and received by us in the condition
they were in when delivered to you. If you do not return the goods
delivered to you or do not pay the costs of delivery, we shall
be entitled to deduct the direct costs of recovering the goods
from the amount to be re-credited to you.
Goods and Liability
If you purchase a product from us which is found to be faulty we
will at your option supply a replacement product, OR arrange for
a repair OR give you a refund of the purchase price, provided that
you notify us in writing within 10 working days of delivery of the
goods in question. Please return the item with delivery note or
other proof of purchase and upon receipt of the product we will
examine it. We aim to dispatch a replacement product, arrange a
repair or refund your money within 14 days. In relation to returning
any such goods to us:
By post. You are advised to return a certificate of posting (available
from all Post Offices at no charge) when returning items by post.
If the item is faulty we will re-imburse you the postage costs.
11b) By Courier. We can arrange collection by courier, which would
be free of charge if the item is faulty or is the incorrect item
you do not receive goods ordered by you within 30 days of the
date on which you ordered them, we shall have no liability to
you unless you notify us in writing at our contact address of
the problem within 40 days of the date on which you ordered the
as precluded by law, we will not be liable to you for any indirect
or consequential loss, damage or expenses (including loss of profits,
business or goodwill) howsoever arising out of any problem you
notify to us under this condition and we shall have no liability
to pay any money to you by way of compensation other than to refund
to you the amount paid by you for the goods in question under
clause 6.2(c) above
the foregoing, nothing in these terms and conditions is intended
to limit any rights you might have as a consumer under applicable
local law or other statutory rights that may not be excluded nor
in any way to exclude or limit our liability to you for any death
or personal injury resulting from our negligence.
otherwise expressly stated in these terms and conditions, all notices
from you to us must be in writing and sent to our contact address
at Autolok Security , Park Lane, Royton, Oldham, OL2 6PU and all
notices from us to you will be displayed on our website from to
Events beyond our control
shall have no liability to you for any failure to deliver goods
you have ordered or any delay in doing so or for any damage or
defect to goods delivered that is caused by any event or circumstance
beyond our reasonable control including, without limitation, strikes,
lock-outs and other industrial disputes, breakdown of systems
or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including
any provision in which we exclude our liability to you) the enforceability
of any other part of these conditions will not be affected
DBY Limited trading as Autolok Security collects personal information
when you register with us or place an order for products. We will
use this information to deliver the products requested, maintain
guarantee records, and, if you agree, send you marketing information.
DBY Limited will not share your information for marketing purposes
with other companies.
We will destroy your financial information when we have processed
For more information explaining how we use your information please
acknowledge and agree to be bound by the terms of our privacy
Third Party Rights
Except for our affiliates, directors, employees or representatives,
a person who is not a party to this agreement has no right under
the UK Contracts (Rights of Third Parties) Act 1999 to enforce
any term of this agreement but this does not affect any right
or remedy of a third party that exists or is available apart from
The contract between us shall be governed by and interpreted in
accordance with English law and the English courts shall have
jurisdiction to resolve any disputes between us
These terms and conditions, together with our current website
set out the whole of our agreement relating to the supply of the
goods to you by us. Nothing said by any sales person on our behalf
should be understood as a variation of these terms and conditions
or as an authorised representation about the nature or quality
of any goods offered for sale by us. Save for fraud or fraudulent
misrepresentation, we shall have no liability for any such representation
being untrue or misleading
you have any queries regarding the above please call 0161 624 8171
or write to Autolok Security , Park lane, Royton, Oldham OL2 6PU.